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Help Resources

Better.tv Online Help

 

 

 

GENERAL SITE QUESTIONS

My page doesn't display correctly.

If Better.tv pages do not display correctly for you, we recommend that you first close your browser and try the page again. If that doesn't work, please check to make sure that you have a current version of your browser. For most browsers, you can go to the vendor's web site (ie: Microsoft Internet Explorer, Mozilla Firefox, Netscape Navigator) and download the most recent version.

 

I'm having trouble printing/saving a page.

PRINTING: Most pages on Better.tv have a 'Print This' button which will take you to a printer-friendly page. If that is not available, you can print the page simply by pressing the 'Print' button on your browser or choosing 'Print' from the 'File' menu.

SAVING: If you wish to save a page for future viewing, we recommend that you either use the 'Email This' function to email the story to yourself or add the page to your Bookmarks or Favorites.

 

I'm having trouble with Flash, RealPlayer, or Windows Media Player.

Flash, RealPlayer and Windows Media Player are called plug-ins. Plug-ins are software programs that expand your Web browser's functions. On better.tv, for example, we use Flash animations. In order to view these mini-movies, you must have the Flash Player plug-in. Other plug-ins allow you to listen to sound files, zoom in on images, and take advantage of other special features. Any time we include a file that requires a plug-in, we warn you in advance and tell you how to obtain the plug-in software. In most cases, plug-ins are available for free if you are willing to download them from the maker. Be sure to follow the instructions carefully to make certain that your computer is compatible with any plug-ins you download. You can download plug-ins at these locations:

 

Macromedia (Adobe) Flash Player
RealNetworks RealPlayer
Microsoft Windows Media Player

 

The site is loading slowly.

If you find that our site is running very slowly, you might try returning in an hour or two. Even if our site isn't overloaded, the overall amount of traffic on the Internet can slow everyone down at times. If all web sites that you visit are slow, you may want to consider getting a faster modem or high-speed internet access.

Expert Tip: You don't need to wait for a page to finish loading before clicking on hyperlinks. As long as the mouse pointer changes to a finger, the link is active.

 

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MY ACCOUNT

How do I change my address?

You can change your address via our online customer service center. To access the online customer service center, click on the link titled "Customer Service" located in the footer.

 

How do I change my e-mail address for newsletters?

You may change your e-mail address by updating your profile with our online customer service center. To access the online customer service center, click on the link titled "Customer Service" from any page on our web site.

 

How do I find my password?

You may have your password e-mailed to you by logging onto the online customer service center. Passwords are case sensitive so be sure to copy or type exactly what you see in the email.

 

To access the online customer service center, click on the link titled "Customer Service" from any page on our web site.  

 

You may also click on a "log in" link and typing in your e-mail address in the "forgot your password?" field.  Your password will be e-mailed to you.

 

How do I unsubscribe from newsletters?

If you no longer wish to receive our newsletters, you may update your newsletter selections by logging onto the online customer service center.   Click on the Unsubscribe to Newsletters link, uncheck the boxes for the newsletters you no longer wish to receive and press 'Submit' (at the bottom of the page).

 

To access the online customer service center, click on the link titled "Customer Service" from any page on our web site.

 

Can I change my password?

You may change your password by logging onto the online customer service center. To access the online customer service center, click on the link titled "Customer Service" from any page on our web site.

 

How do I subscribe to e-mail newsletters?

You can subscribe to e-mail newsletters by logging on to our online customer service center.  Simply click on the link "Subscribe to Newsletters" and check the boxes of the newsletters you wish to receive.  Once you click submit, you are subscribed to your chosen newsletters.

 

To access the online customer service center, click on the link titled "Customer Service" from any page on our web site.

 

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SHAREMY AND SHOW US YOUR PHOTO GALLERIES

1. What is a gallery?

Think of a gallery as your very own photo book online! You can organize your photos by grouping them into different galleries. Then you can share your galleries with your friends and other users!

 

2. How many photos can I upload?

You can add up to 6 images for each gallery but there is no maximum number of galleries per user. Feel free to upload and share as many of your personal galleries as you wish!

 

3. What file and image sizes are accepted?

The application accepts .jpeg or .bmp image formats. Our image size system limit is a max of 3 MB. If you are having trouble uploading your photo, try uploading a smaller version.

 

4. How do I upload a photo? A gallery?

To upload a gallery, click on the “Add Photo” button from any of the ShareMy headers. 

 

Select a subject and category from the drop down.  This is where other visitors can find your gallery.  Note: It may take up to 24 hours before your photos are viewable.

 

Give your a Gallery Name.  Ex: If I have a bunch of photos from my daughter’s birthday party, I might name the gallery “Stella’s 2nd Birthday Party.”  The character limit for the gallery name is 40 (including spaces)

 

Now you can start adding your images.  Click the Upload Photo button.  This will bring up a pop-up for you to find the image you want to upload.

 

Click Browse and locate the image you want to upload.

 

Select the image -- the file path will appear in the text box.

 

Click the upload button.

 

You can resize and reposition the thumbnail for your image.  Click the “grow” button if you wish to zoom in.  Click and hold the image and re-position as desired.  If you would like to zoom out to the original size, click “shrink”.  *Note that the changes made will not be applied to the image detail -- just the way the image appears in the thumbnail.

 

Select the “Save Thumbnail” button when you have your image looking the way you want it to.

 

Now enter a name and description for your photo.  *You cannot leave these fields blank.  You cannot exceed 40 characters for the name and 1000 characters for the description, this includes spaces. 

 

You may select or enter any tag you want for your image.  Tags are useful for other users when they are searching images.  If you designate “pink” as a tag, anytime a user searches for “pink” in that channel, your image will display.  *There are tag suggestions.  Click on “Suggestions?” and the suggested tags will pop up.  You may select more than one tag. 

 

If this is the only photo you want in this gallery, click “Submit Gallery.”  There may be a little waiting time while your gallery uploads. 

 

If you want to add more photos, click the “Add More Photos” link and follow the previous steps.  *Remember, you can upload 6 images per gallery. 

 

5. What are tag suggestions? Can I enter my own?

The tags become search words that other users can use to search for photos under specific tags. For example: if you designate “pink” as a tag, anytime a user searches for “pink” from the “Search Photos” on the main page, your image will display. Tag suggestions are typical words associated with specific categories. You may select your tags from the list of our suggestions or enter your own…or do both! You can enter as many tags as you want as long as you don’t exceed the 200 character limit including spaces.

 

6. Why do I have to register to enter a gallery?

ShareMy is a tool that allows you to share and show-off your photos!  By registering, each of your galleries is tied to your user name.  Other users can enter your gallery, click your user name and view your other galleries.

 

And just as you want others to rate and comment on your galleries, you should feel free to do the same for others.  You must be registered to comment on other users’ galleries. 

 

7. How do I edit or delete my photos and galleries?

You can delete photos from two places.  If you haven’t yet submitted your gallery and are still adding photos on “Add Your Photos” page, select the image you want to remove.  A “remove” icon appears at the bottom of the image.  Click the remove icon and the “Add a Photo” thumbnail will re-appear. 

 

You can also delete photos and galleries by clicking the “Edit Photos” icon in any of the ShareMy headers or in the left navigation.  Click Delete under the gallery you want to delete.  Click Yes to confirm that you want to delete that gallery. 

 

If you want to edit your photos or galleries, click on the “Edit Photos” icon in any of the ShareMy headers or in the left navigation.  Click Edit link under the gallery you want to edit.  You will enter your gallery.  You can remove images in your gallery and add new pictures if you choose.  You must click “Submit Gallery” for your changes to take place.

 

8. How do I get my friends to vote for my gallery?

There are a couple of ways to share your galleries:

 

First, once you have submitted your gallery, you will be taken to the “Success” page. Here you can enter the names and email addresses of your friends along with a personalized message. They will receive the email pointing them to your new gallery. Once you send your message to the first four friends, you can send more emails and share your gallery with as many friends as you want.

 

The second way to Share your galleries is to enter the image detail page. When you are viewing one of the images in your gallery you will notice a “Share This” link. By clicking on that link, a pop-up will display where you can enter a friend’s name, email address, and a personalized message so they will receive the email and be directed to your gallery to rate and recommend your great galleries!

 

9. What happens if I receive votes for my gallery?

Your gallery could appear on the ShareMy homepage, category pages, or even in our weekly newsletter.  The “Top Rated” section of ShareMy is all based off of user ratings.  If your friends rate your galleries, your gallery may be featured on the homepage.  Similarly, if your friends recommend your galleries, you might see your galleries in the “Most Recommended” section.

 

10. Why can't I see my gallery right away from the categories in the left navigation?

Our system updates nightly so pictures you upload today will be viewable by everyone tomorrow. If you email your gallery to your friends right after you upload, they will be able to view and vote for your gallery instantly.

 

You will also be able to view and edit your gallery from the “Success – tell my friends” page immediately and you can view and edit your gallery by clicking on the “Edit Photos” button in the Share My header.

 

11. What is the difference between "Most Recommended", "Top Rated", and "Most Viewed" ?

Most Viewed is based on the number of times users views your image by clicking on the image and entering the image detail page.   

 

Top Rated is based on the 5-star rating system.  Users can give photos 1-5 stars.  These star ratings are used to feature the Top rated photos. 

 

Most Recommended is based off of user recommendations.   Other users can recommend photos but clicking on the Recommend link with each image.

 

12. How do I get back to the ShareMy main page?

There are multiple ways to return to the ShareMy main page. 

 

You can get back to the ShareMy main page by clicking on any of the ShareMy header images. 

 

You can also click the “Main” link in the left navigation. 

 

From the upload page, you can return to the main page by clicking on the “Main” link in the breadcrumb.

 

13. What is a photo contest category?

Photo contests are contests that you can participate in by uploading your galleries.  To participate, click the “Add Photos” button at the top or the link in the left column.  Select the photo contest category that you want to enter.  Click the box to acknowledge that you are entering your gallery into the contest.  Be sure to click on the link to the rules to view the rules for the contest.  Follow the instructions on how to upload a photo and gallery in FAQ question # 4. 

 

14. What is “SEARCH PHOTO” on the main page?

Search keyword gives users the ability to search for photos based on the tags that you have chosen for your images.  When you upload your images, you are prompted to enter tags.  These tags become search words that other users can use to search for photos under specific tags. 

 

15. What do I do if I see an inappropriate picture or comment?

All of the item detail pages have a “Report Offensive Image” link.  Click on this link to report an image that is inappropriate. 

 

If there is an image that you feel needs to be removed immediately, please email ShareMy@Meredith.com

 

16. Is it safe to post my personal photos here?

We are very aware of how personal your photos can be.  We know how careful parents must be with their children's photos, so please view our Privacy Policy by clicking on the link at the bottom of any ShareMy page.

 

When you upload your photo please be very sure to give yourself a Member Name so your contact information is not associated with your photo.

 

If you forget to do so when uploading your photo, you can always update your profile by going to Customer Service at the bottom the page, then click on Update your profile. Select a name - such as coolsoccermom or bestbhgdad - for your Display Name and press Update Profile. The Display Name does have to be unique so you may need to try another option such as coolsoccermom2 or cooooolballmom. This change will not take effect on the site immediately.

 

Again, you can always view our Privacy Policy by clicking on the link at the bottom of any Share My page. 

 

17. What if I have other questions or would like to share my feedback about the application?

Feel free to email ShareMy@Meredith.com with any questions or comments.

 

 

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PHOTO CONTESTS

 

Who is eligible to participate in the contest?

You may enter if you are 18 years old or older, and are a U.S. resident living in the United States (excluding Puerto Rico). If you are submitting a photo of a child you must be the child's parent or legal guardian.

 

Why do I have to register to enter or vote?

You must be willing to register to enter or vote so our system can identify you and prevent people from coming back to enter more than once per week or voting more than five times per day.

 

How often can I enter the contests?

You may submit one photo per contest per week, but it must be a different photo each time.

 

Is it safe to enter my baby's photo on the Internet?

We are very aware of how careful parents must be with their children's photos, and can assure you that we will not identify your child in any way on the site. When you upload your photo please be very sure to give yourself a Member Name so your email address is not associated with your photo.

 

If you forget to do so when uploading your photo, you can always update your profile by clicking here. Select a name - such as coolsoccermom or bestbhgdad - for your Display Name and press Update Profile. The Display Name does have to be unique so you may need to try another option such as coolsoccermom2 or cooooolballmom. This change will not take effect on the site immediately.

 

How do I upload a photo?

To upload a photo, you will need a digital version of the image on your computer. If you have a digital camera, follow the manufacturer's instructions for transferring your photos to your computer. Be sure to make a note of where the digital files are being saved on your computer so you can find them later. It is also a good idea to review your photos and jot down the file name of the best image before you start the upload process.

 

What image formats are acceptable?

Our system can accept only jpg (or jpeg) format. If your photos are stored in a different format (such as GIF, BMP, or TIFF), you will need to "translate" them into JPEG format. Use the photo editing software that came with your camera or scanner to save your photo in the JPEG format. (Photos delivered on disks by a photo finisher are usually in JPEG format.)

 

What if I don't have a digital camera?

You can easily obtain digital versions of photos taken with a film camera. Most photo finishing services, including those provided by large department stores, offer the option of putting your photos on computer CD disks when you have film developed. The disk you receive will include software for viewing and saving the photos to your computer. Another option is to scan a print of your photo; if you don't have a scanner, many copy shops will scan the photo for you and put it on a computer disk.

 

I use a Mac and I'm having trouble with the photo contest.

Due to technical problems beyond our control, we are unable to accept photo uploads from most Macintosh computers. If your upload fails, read the information provided above and try again. If you continue to have problems, we suggest you try your upload from a Windows-type computer.We apologize for the inconvenience this may cause you.

 

Are there free image editing tools that I can use?

If you have images that need to be edited (including cropping, red-eye removal and file size reduction), we suggest that you use the snapfish.com Photo Wizard. Snapfish can also help you if you have 35mm film that you would like to have converted to an electronic format. When you're finished, you'll have files that are ready to upload for the Photo Contest.

 

I keep coming back to the email a friend page. How do I get past that?

If you have no more friends and family to refer to the contest, just click the Photo Contest Logo at the top of the page or click here to return to the contest home page.

 

My email address is showing up with my photo. How do I remove it?

The information displaying below your photo is your Display Name, you can always update your profile by logging onto the online customer service center. Select a name - such as coolsoccermom or bestbhgdad - for your Display Name and press "Update Profile". The Display Name does have to be unique so you may need to try another option such as coolsoccermom2 or cooooolballmom. This change will not take effect on the site immediately.

 

To access the online customer service center, click on the link titled "Customer Service" from any page on our web site.

 

I can't find my photo contest entry. Where is it?

Photos are published on the site on a weekly basis. When your photo is published you will receive an email with a link to your entry. You can also find your entry on our site by going to photo contest - go to the contest you entered and click on the 'View Your Own Entries' link. If your entry did not meet the requirements of the contest, it may have been rejected and will not be displayed on the site.

 

We start accepting entries at 12:01 a.m. Central Standard Time on Sunday morning of each week. Immediately after your photo is submitted, you will receive a Thank You message on your screen. On Monday or Tuesday of the following week (usually within 10 days), you will receive an e-mail with the ID number of your photo.

 

What happens to my photo once I submit it to the contest?

Once you submit your photo, it will be judged based on the contest criteria and posted to the site. Once on the site, others may view and vote for their favorite photo.

 

How do I get my family and friends to vote for my photo entry?

When you upload your photo you will be asked to provide first name and email addresses of people you'd like to visit the photo contest site and vote for your photo. Once your photo is posted to the site, both you and your friends will receive an announcement email with a link directly to your entry.

 

How are the photos judged?

You must be a U.S. Resident living in the U.S. (excluding Puerto Rico), 18 years of age or older to enter and your photo must fit the theme of the contest. You must have taken the photo yourself and it cannot have won any other awards. You must also be the child's parent or legal guardian.

 

The criteria for judging the photos are based on originality, creativity, composition and reflection of theme.

 

How will I know if I win?

The Visitors Favorite entrants will be posted on the site at the end of the weekly contest period. The Finalists will appear on the site one week after the contest end date. The Grand Prize Winner will be notified by Fed Ex or certified mail following the end of the contest period and the photo will be posted within 30 days of the contest end date.

 

What will you do with my photo after the contest is over?

The photos will stay on our photo contest site for several weeks after the contest is over. The Winners and Visitor Favorites are posted at a special location and will be available for viewing for several months. And in some cases, we may use a photo as a sample for a future contest.

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